- December 26, 2018 at 7:19 pm #513
Can you tell me , is there any way to show the ASA (Average speed of answer) for each CSQ?
I was able to show the wall for my org. But we need to show the ASA as well.
Can you please suggest me a way to show it?
Thanks in Advance
Anuj SharmaDecember 28, 2018 at 9:44 am #525
What do you mean by average speed to answer? Is this the same as average time in the queue?January 9, 2019 at 7:21 pm #545
If we receive 3 calls.
First call waiting time:- 30 sec
Second call waiting time:- 40 Sec
Third call waiting time:- 20 seconds
ASA for all the calls would be :- 30 Sec
We want to show the ASA(Average speed of answer) for all the CSQ individually as well as Average of all the ASA.
I am not pretty familiar with Script which has been use, can you tell me what would be the code change in Default.asp??
Thanks in advance.January 9, 2019 at 9:45 pm #546
Sorry, but I don’t believe this is possible. That data isn’t in the wallboard database that Cisco has made accessible to us.January 10, 2019 at 5:54 pm #548
Thanks Terry for the clarification,
Is it possible with other user like UCCXHRUSER?
Or do you have any idea, from where we can get this data??January 10, 2019 at 8:21 pm #549
Sorry, but I don’t know of any way to accomplish this.
You must be logged in to reply to this topic.