Reason Code Description not Reflected on Wallboard

[Ren NeParticipant]

I’m just new to this forum and would like to get your thoughts about adding Reason Codes using Cisco Desktop Work Flow Administrator. I was able to add 7 new Reason codes already but they don’t show on the Wallboard – only the Codes. (not the description). Is there any configuration that needs to be added?
Would appreciate any inputs on this. Thank you in advance!

[Terry MasonKeymaster]

Sorry, but I don’t believe it’s possible to pull this information using the wallboard user.

[Ren NeParticipant]

Hi Terry,

We already have several reason codes that display correctly, however now these new ones are only showing the codes. Is there anything that needs to be reset or modified to change the number of codes that display correctly based on that behavior?

Thank you!

[Terry MasonKeymaster]

Very cool. If you get a chance, please post your code – it may help others who are trying to do the same thing.

I only use the wallboard database (I’m guessing you are using the historical reports user), so I don’t think I’ll be of much help.

[voip_n00bParticipant]

You need to configure new codes in the default.asp file for the page displaying your agent information.

example – you added a break code to show when an agent is on break.

find the section with code that looks like this

If objRS(“reasonCode”) = <code number> Then
strReasonCode = “line_of_text”

copy this and paste under that section. Replace the code number with the new code and replace Line_of_text with the text you want displayed for the code.

• This reply was modified 4 months, 2 weeks ago by  voip_n00b.

[bouchpasParticipant]

can you post your code?

[Ren NeParticipant]

Hi voip_noob,

Thanks for your suggestion.

Can you tell me where could I find the default.asp file to update the code?

Thanks a lot!

[Author]

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