This topic contains 6 replies, has 2 voices, and was last updated by  dwclark 7 months, 1 week ago.

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  • #473

    dwclark
    Participant

    We recently upgrade from 10.x to 11.5 and Wallboard stopped working, everything is displaying at 0 for statistics. I am wondering if there’s an easy fix for it. I have confirmed that the ODBC connection still works properly.

    #474

    Terry Mason
    Keymaster

    Can you verify that your cluster hasn’t failed over? As in the previous sub has taken on the master role. That’s what usually causes this.

    #475

    dwclark
    Participant

    Terry, thanks for responding so quickly. Also, I am running 11.6, not 11.5. When I check the status on the API page, it appears correct…is there another command you recommend to check?

    <SystemInfo>
    <currentTimestamp>2018-12-06T21:37:23.570Z</currentTimestamp>
    <deploymentType>UCCX</deploymentType>
    <license>Cisco Unified CCX Premium</license>
    <peripheralId/>
    <primaryNode>
    <host>primary.domain.com</host>
    </primaryNode>
    <secondaryNode>
    <host>secondary.domain.com</host>
    </secondaryNode>
    <status>IN_SERVICE</status>
    <statusReason/>
    <systemAuthMode>SSO</systemAuthMode>
    <timezoneOffset>-300</timezoneOffset>
    <uri>/finesse/api/SystemInfo</uri>
    <xmppDomain>primary.domain.com</xmppDomain>
    <xmppPubSubDomain>pubsub.primary.domain.com</xmppPubSubDomain>
    </SystemInfo>

    #476

    Terry Mason
    Keymaster

    Are you running in a HA cluster?

    I see that you are using DNS names, but did the IP addresses of the servers change?

    #477

    dwclark
    Participant

    We are running in a HA cluster and the database was failed over. We are using DNS and the IPs have not changed.

    Is there a way to configure this to fail over with the databases automatically?

    #478

    Terry Mason
    Keymaster

    So it’s up and running now?

    I’m guessing we could make multiple datasources, then look for no data to be returned try the other in that case. I don’t currently have any plans to implement this though.

    #479

    dwclark
    Participant

    Yes, thank you…once we failed the cluster back, it started working again.

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