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call control groups

UCCX call control groups and music on hold

Setting the MOH inside a UCCX script

There are a couple ways to give custom hold music inside of UCCX. You can use call control groups, or play prompts. I go over the pros and cons of both ways to achieve custom music on hold.

Terry Mason January 10, 2017 UCCX Tips & Tricks 1 Comment Read more

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About the Author

Hi! My name is Terry and I’m a voice engineer who loves to find solutions to the everyday phone challenges professionals face. I created UC Guru to build a helpful, easy and solution based resource to assist others facing similar challenges. To be successful in work and life, we need a community working together. My hope is that UC Guru will be a community of technology professionals working together to find our own success.

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