Cisco CallmanagerAt UC Guru we hope to explain and demystify unified communications, especially when it comes to Cisco Unified Communications Manager (AKA Callmanager) in all it’s flavors and accessories. If you’re looking for an understanding of Unified Comunications, or tips on how to install, configure, and get the most out of Call Manager, then you’re in the right place.

 

 


UCGuru goodies:

VoIP Detective call accounting for CUCMFree CDR Tool / Call Accounting – Grab a free copy of VoIP Detective and easily track calls into and out of your organization. See how may calls your sales team made, how many calls went to voicemail in customer support and more. You can learn more here.

This is a virtual machine that is easily deployed in a matter of minutes.

 


UCCX call center stats on a wallboardFree UCCX Wallboard – I’ve recently finished updating and refreshing a free wallboard script, built off of Leo Mourits’ fantastic Free of Charge wallboard 2.4.  You can get the full details and download the script here.

This script runs on a windows server, and pulls CSQ data from your UCCX server.

 

 


Latest UCGuru Posts:

Adding support for new phones to CUCM

Learn how to add support to Cisco Call Manager for a new type of phone. By uploading a COP file you are able to use the latest phones released by Cisco.

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UCCX call control groups and music on hold

There are a couple ways to give custom hold music inside of UCCX. You can use call control groups, or play prompts. I go over the pros and cons of both ways to achieve custom music on hold.

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Auto-registration and TAPS for Cisco Call Manager

Quickly deploy phones using Auto-Regisration and TAPS. Build hundreds of phones in excel quickly, then by pressing a phone buttons on each handset you’ll be able to merge the excel phone with a new handset.

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MediaListExhausted alerts from CallManager RTMT – getting to the bottom

It is not uncommon to get emails like these from Call Manager RTMT alerts: Number of MediaResourceListExhausted events exceeds configured threshold during configured interval 0 within 60 minutes on cluster StandAloneCluster. There are 1 MediaResourceListExhausted events (up to 30) received

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Delete the ITL file on a Cisco 9900 series phone

With many of the older phones, like the 7900 series, you could delete the ITL file on a phone by unlocking the phone and then hitting the delete softkey. With the new 9900 series of IP phones, including the 9951

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