There are a couple ways to give custom hold music inside of UCCX. You can use call control groups, or play prompts. I go over the pros and cons of both ways to achieve custom music on hold.
UCCX call control groups and music on hold
![UCCX call control groups and music on hold Setting the MOH inside a UCCX script](https://www.ucguru.com/wp-content/uploads/2017/01/uccx-script-specify-hold-music.jpg)
There are a couple ways to give custom hold music inside of UCCX. You can use call control groups, or play prompts. I go over the pros and cons of both ways to achieve custom music on hold.