Allow Jabber users to login a hunt group

If it’s been a while since you’ve looked at hunt groups, you may want to check them out, with CUCM 9 Cisco has added quite a few features:

• Ability to login and logout of a hunt group (this is a softkey on most desk phones)
• Queuing of incoming calls with select-able hold music
• Initial greeting played for new calls
• Forward call if no members logged in
• Forward call after X seconds of hold time

So, hunt groups have really come a long way – they have become a Contact Center lite at this point.

I recently received a request to allow some Jabber users to login to a hunt group – sounds good, but out of the box Jabber doesn’t have a button to enable this.  Luckily, Cisco introduced a new feature in Jabber 10.5, the rub is that you’ll need to edit the jabber-config.xml file.

Here’s how to do it:

1. Exit from Jabber on your PC
2. Download the current jabber-config.xml file from your TFTP server – http://(CUCM TFTP):6970/jabber-config.xml
3. Add the following to the file (if you already have a Policy section you’ll want to add to that section):

   <Policies>
     <EnableCallPickup>true</EnableCallPickup> 
     <EnableGroupCallPickup>true</EnableGroupCallPickup> 
     <EnableOtherGroupPickup>true</EnableOtherGroupPickup> 
     <EnableHuntGroup>true</EnableHuntGroup> 
   </Policies>
   

4. Save the file to – %USERPROFILE%\AppData\Roaming\Cisco\Unified Communications\Jabber\CSF\Config
5. Launch Jabber on your PC. You should now see a Hunt / Pickup option

You’ll need to roll this file out to all your Jabber / Hunt Group / Pickup Group users. If you want, you can modify the jabber-config.xml file on your TFTP server, but in my instance hunt group members are a small percentage of overall users.