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UCCX call control groups and music on hold

Setting the MOH inside a UCCX script

There are a couple ways to give custom hold music inside of UCCX. You can use call control groups, or play prompts. I go over the pros and cons of both ways to achieve custom music on hold.

Terry Mason January 10, 2017 UCCX Tips & Tricks 1 Comment Read more

UCCX agents unable to login to CAD (cisco agent desktop)

UCCX agents may get the error that they cannot login into CAD (cisco agent desktop) because one or more of the IP addresses have changed.

Terry Mason June 26, 2014June 26, 2014 UCCX Tips & Tricks No Comments Read more

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About the Author

Hi! My name is Terry and I’m a voice engineer who loves to find solutions to the everyday phone challenges professionals face. I created UC Guru to build a helpful, easy and solution based resource to assist others facing similar challenges. To be successful in work and life, we need a community working together. My hope is that UC Guru will be a community of technology professionals working together to find our own success.

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